FAQ

What are the shipping fees?

Australia wide standard shipping is free for orders above $50.

For orders under $50, there is a flat standard shipping fee of $9.99 for domestic delivery within Australia. (Exceptions as below)

For orders under $50, currently we are offering discounted standard shipping of $5 to extended local areas of North Sydney, Kirribilli, Milsons Point, McMahons Point, Cammeray and Waverton. Applicable for NSW post codes of 2060, 2061 & 2062 only.

Currently, we are offering free Standard Shipping for all local orders in the Neutral Bay, Cremorne and Mosman area. No minimum spend required. Applicable for NSW post codes of 2088, 2089 & 2090 only.

For all orders, express shipping fee is $12.99  for domestic delivery within Australia.

 

Can I return my order?

Sorry, we don't accept return or refund for change of mind. Due to the nature of the product, we do not accept return or refund, unless there is a manufacturing fault or as covered under the Australian Consumer Law. However, if you have any problems, please contact us and our team will do their best to help you.

 

When will I receive my order?

Once, your payment is successfully processed, it may take upto 8 business days to ship from our warehouse.

Standard shipping to Australia timings are 3-6 business days.

Express shipping to Australia is 2-4 business days.

Please note that due to current Covid-19 restrictions, the delivery services are impacted and you may experience some delays.

  

I have provided an incorrect shipping address for my order, can I change it?

Please let us know as soon as you realise that you have provided an incorrect shipping address for your order. We may be able to change it if the parcel has not been shipped yet.

However, if the parcel has been shipped, unfortunately we are not able to change the shipping address.

  

Can I cancel my order?

Yes, you can cancel your order anytime before it has been processed. Unfortunately, once we have shipped your order, we are unable to process a cancellation.

To cancel the order before fulfilment, please contact us.

   

What is the product size for Nutrifying Hair Serum?

Currently we do only 1 size of 50ml for our Nutrifying Hair Serum. Please note that is a handcrafted product. We bottle our product at warmer temperatures for ease of pouring and to account of expansion during shipping/storage. Whilst we make best effort to fill 50ml of product at bottling temperatures, there may be slight variation due to hand bottling. We use standard lab equipment for pouring. Due to the nature of the ingredients, the serum is subject to natural contraction at cooler temperatures. We cannot overpour as this will lead to leakage at warmer temperatures.